Xiechuang Machinery CO., LTD deem sales process is a process for customer service, at the same time as the process for service our own products. Both in pre-sale, during sale and after sale, we will provide professional, excellent and sustained service.
Our company takes each customer’s consultation seriously, and has detailed records. For the different demands and characteristics of customers, we recommend the most suitable equipment, kiln and design. For special requirement, we will analyse more carefully.
According to our experience, if necessary, we will develop targeted test, on the basis of the test, submit the planning proposals to the user so that the equipments and kilns will maximum meet customers’ requirements. For some specific requirement, technology centers can tailor-made design as per customers’ requirements, in accordance with established procedure, from the initial draft of the design, the program confirmed to the procurement, manufacturing and after-sale service the process.
Xiechuang has a professional team, trained a after-sales service staff team with high technical quality and experience. We have established the user of technical files and quality files, if there are problems when running the equipment, we will propose solutions to help users solve the problem in the shortest possible time.
We take seriously for each consultation call and every complaint call, even a very small detail, even if these issues are not design or manufacturing problem, we will do our best to provide the help. Because , satisfaction of customers is our success.
We provide full-service, cooperate with customers throughout the process, which has gone beyond the technical scope, but we will still be willing to do. We are convinced that the good cooperation, mutual trust, so that our work can be turned into a fun, and establish the friendship and long-term partnership.